The Relationship Between Organization Culture and Employee Performance: Hospitality Sector

About The Book

This book is designed to identify how organizational culture has affected employee’s performance in Hospitality Sector, as culture is viewed as the prime driver of organizational and employee performance. The main aim of this book is to measure and identify the influence of OCTAPACE culture on the performance of employees in the Hospitality Sector. The book explores the OCTAPACE organization culture and provides in-depth coverage of the issues and challenges faced by the Indian Hospitality Sector in managing productive work culture and the efficiency of employees. An in-depth theoretical study and an empirical survey was conducted to understand how the various components of OCTAPACE culture – an acronym for Openness, Confrontation, Trust, Authenticity, Proaction, Autonomy, Collaboration, and Experimentation influenced employee performance parameters- innovation, proactivity, decision making, result oriented, guest service orientation and people orientation. Besides students, practicing managers will also find this book highly useful for its application in improving organization culture for enhanced employee performance.

About The Authors

Dr. Rekha P. Khosla is presently working as Assistant Professor in Amity Business School, Amity University, Lucknow Campus. She has almost 18 years of experience in academics and corporate. Her field of interest are Human Resource, General Management and Entrepreneurship. She is an eminent scholar and social scientist. She obtained her Master’s degree in Master of Business Administration. She had done her Ph. D in Human Resource Management on Organization Culture. She had written various research papers in management, entrepreneurship and humanities.